Contact
Contact & Grievance
Last updated: · DigiConnect Dukan, powered by RNOS India Private Limited
Reach the DigiConnect Dukan team for help with an application, payments and refunds, privacy requests or complaints. Please never share an OTP, PIN or password with anyone — our team will not ask for them.
1. Business details
- Brand
- DigiConnect Dukan — Connecting People, Empowering Digital India
- Operated by
- RNOS India Private Limited
- Location
- Orai, Jalaun, Uttar Pradesh, India
- Support hours
- Monday to Saturday, 10:00 AM – 6:00 PM IST
2. Customer support
- Phone: +91 7007595931
- Office support: +91 9305086491
- WhatsApp: Chat with support (opens WhatsApp in a new tab)
- Email: support@rnos.in
- Refunds and cancellations: see our Refund & Cancellation Policy, then contact us with your application ID.
3. Grievance officer
If your issue is not resolved through support, or it concerns your personal data, write to our Grievance Officer at support@rnos.in with “Grievance” in the subject, or call +91 7007595931.
We aim to acknowledge grievances within 7 days and to resolve them within the period required by law.
4. Privacy request
Use this form to ask for a summary of your data, a correction, deletion, withdrawal of consent, nomination, or to raise a privacy complaint. See our Privacy Policy for what each right covers. You can also correct most profile details yourself in your account.
5. Accessibility
We want this site to be usable by everyone, including people using screen readers, keyboards or zoom. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 level AA where practical. If something is hard to use, tell us on WhatsApp, by phone or at support@rnos.in and we will help you complete your request another way while we fix it.